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Common Queries
Frequently Asked Questions

Answers to some of the questions we are most often asked by new customers. Please feel free to contact us if you have any other questions.

What are your rates and is there a minimum charge?

At Guardian Edge, our rates vary depending on the specific services required for your property. Our prices are competitive and tailored to meet the unique needs of each client. We offer a wide range of security solutions, including fire safety, maintenance, alarm installation, and alarm response.

Contact us today to schedule a consultation and receive a personalized quote for the services you require.

How can I secure my network?

Securing your network is essential to ensure the safety and integrity of your data and systems. There are several ways you can secure your network:

Use a firewall:
A firewall is a security system that monitors and controls incoming and outgoing network traffic based on a set of security rules. It helps to protect your network from unauthorized access and cyber-attacks.

Use antivirus software:
Antivirus software helps to protect your computer from malware, viruses, and other malicious software. It’s important to keep your antivirus software up to date to ensure that it can detect and remove the latest threats.

Use strong passwords:
Strong passwords are essential to protect your network from unauthorized access. Make sure that your passwords are long and complex, containing a mix of letters, numbers, and special characters.

Use encryption:
Encryption helps to protect your data from unauthorized access. Encrypt your data when it’s stored and when it’s transmitted over the network.

Keep your software up to date: Software updates often include security patches that fix vulnerabilities in your software. Keep your software up to date to ensure that your network is protected against the latest threats.

Limit access:
Limit access to your network to only those who need it. This will help to reduce the risk of unauthorized access and cyber-attacks.

Regularly monitor your network:
Regularly monitoring your network will help you to detect any unusual activity and respond to it quickly.

By implementing these security measures, you can help to protect your network from unauthorized access and cyber-attacks.

Do you do free estimates?

Yes, all quotes from Guardian Edge are free unless otherwise stated.

We understand that every property and security need is unique, that’s why we offer a free quote service to ensure that our clients receive the best possible solution for their property.

Our team of experts will conduct an assessment of your property and provide a detailed quote, tailored to meet your specific needs.

We pride ourselves on providing transparent and competitive pricing, so you can be sure that you are getting the best value for your money.

Contact us today to schedule your free quote and take the first step towards protecting your property.

Do I need a complete CCTV system?

No, you do not necessarily need a complete CCTV system for your property. Many systems are available that can be tailored to meet your specific needs.

With advancements in technology, many systems now offer 4G or wireless options, which are more flexible and cost-effective.

Our team of experts can provide you with a free quote and help you choose the best CCTV system for your property.

Whether you need a complete system or just a few cameras, we have the expertise and experience to help you choose the best option for your property and budget.

Contact us today to schedule your free quote and take the first step towards protecting your property.

What are the benefits of IP CCTV?

IP CCTV (Internet Protocol Closed Circuit Television) offers a range of benefits over traditional CCTV systems. Some of the key benefits include:

Remote Access:
IP CCTV systems allow you to access live footage and recorded footage remotely via a web browser or mobile app, giving you the ability to monitor your property from anywhere, at any time.

Higher Resolution:
IP CCTV systems use digital cameras that can provide higher resolution images, allowing for clearer and more detailed footage.

Scalability:
IP CCTV systems are scalable, meaning that you can easily add or remove cameras as your security needs change.

Integration:
IP CCTV systems can be integrated with other security systems, such as alarm systems and access control systems, for a more comprehensive security solution.

Cost-effective: IP CCTV systems are often more cost-effective than traditional CCTV systems, as they can be connected to existing network infrastructure, eliminating the need for additional cabling.

Easy to install:
IP CCTV systems are relatively easy to install and maintain, making it a cost-effective solution for small and large businesses alike.

Overall, IP CCTV systems offer a more advanced and flexible security solution, providing superior image quality, remote access and scalability, making it a great option for businesses and homeowners looking to secure their property.

What is a DVR/NVR?

A DVR (Digital Video Recorder) or NVR (Network Video Recorder) is a device that records and stores video footage from CCTV cameras. DVRs and NVRs work together with CCTV cameras to provide video surveillance for homes, businesses, and other properties. DVRs are connected directly to the cameras, while NVRs are connected to the cameras through a network.

A DVR records the video footage from CCTV cameras onto a hard drive, while an NVR records the footage onto a network-attached storage device. Both DVRs and NVRs allow users to access and view the recorded footage remotely, making it easy to monitor your property from anywhere. They also provide advanced features such as motion detection, event recording, and real-time notifications.

DVRs and NVRs are a crucial component of CCTV systems as they provide the storage and playback capabilities. They allow users to review footage, search for specific events and export footage for evidence.

Guardian Edge provides DVR and NVR installation and maintenance services for both residential and commercial properties, to ensure that the security of your property is always in top condition.

Can i connect to my cameras via a computer?

Yes, you can connect to your cameras via a computer with Guardian Edge.

We offer remote access to your CCTV system, which allows you to view live footage and recordings from your cameras through a secure online portal or mobile app.

This feature is particularly useful for business owners who want to monitor their property remotely or homeowners who want to keep an eye on their property while they are away.

Our team of experts can set up the remote access feature for you, and provide the necessary instructions on how to access the footage.

With our remote access feature, you can monitor your property from anywhere, at any time, and ensure that your property is always safe and secure.

how do I Choose the right camera?

Choosing the right camera for your property can be a daunting task, but Guardian Edge is here to help. Here are a few things to consider when selecting a camera for your property:

Purpose:
Determine the purpose of the camera. Is it for surveillance, remote monitoring or event recording?

Location:
Consider where the camera will be placed. Will it be indoor or outdoor? What is the lighting like in the area?

Resolution:
Look for a camera with high resolution to ensure that you can see clearly and make out details.

Night vision:
If you need to monitor your property at night, look for a camera with night vision capabilities.

Connectivity:
Consider if you want a wired or wireless camera and if the camera is compatible with your existing network.

Storage:
Consider the storage options available for the camera, most cameras have internal storage or cloud storage available

Cost:
Determine your budget and look for a camera that fits your needs and budget.

By considering these factors, you can choose the right camera for your property and ensure that your property is protected. If you have any questions or need further assistance, please contact Guardian Edge, and we would be happy to help you.

How do I contact Guardian Edge?

To contact Guardian Edge, you can reach us by phone at 0800 634 5250 or 01239 805 015. Our friendly customer service team is available Monday to Friday, 9am to 5pm to assist you with any enquiries you may have. Alternatively, you can also reach us by email at [email protected]. We will do our best to respond to your inquiry as soon as possible.

Do you provide personal security?

Yes, Guardian Edge provides professional personal security services to ensure the safety and protection of individuals.

Whether you are a high-profile individual, a business executive, or just someone looking for an added level of protection, our team of experts will work with you to develop a personalized security plan.

We offer a wide range of personal security services including close protection, and personal security consulting.

Our team of highly trained and experienced professionals will ensure your safety and security at all times, whether you are at home, at work, or travelling.

Contact us today to discuss your personal security needs and we’ll tailor a solution to meet your specific requirements.

Are you insured?

Yes, Guardian Edge is fully insured.

We understand that the safety and security of your property is of the utmost importance, and we take every precaution to ensure that our clients are protected.

Our insurance coverage includes public liability, employers liability, and professional indemnity insurance.

This ensures that in the unlikely event of an accident or incident, our clients are protected from any financial loss.

Rest assured that when you choose Guardian Edge, your property is in safe hands and you are protected against any potential risks.

Do you supply and install CCTV?

Yes, Guardian Edge supplies and installs CCTV systems to keep your property safe and secure.

Our team of experts will conduct an assessment of your property and provide a detailed quote, tailored to meet your specific needs.

We offer a wide range of CCTV options, including wired and wireless systems, as well as night vision, remote viewing and motion detection.

Our CCTV installation services are professional, reliable and cost-effective, ensuring that your property is protected against potential threats.

We also provide CCTV maintenance services to ensure that your system is always in top condition.

Trust Guardian Edge to keep your property safe and secure with our CCTV installation and maintenance services.

Will I be tied into a contract?

No, you will not be tied into a contract with Guardian Edge. We believe in providing flexibility and choice to our clients.

We understand that security needs can change over time, and we want to ensure that our clients have the freedom to adjust their services as needed.

Our security services are provided on a job-to-job basis, and you have the option to cancel or change services at any time.

We strive to provide our clients with the best possible service and will work with you to ensure that your security needs are met, whether that’s through a long-term contract or a flexible arrangement.

How fast is your response time?

At Guardian Edge, our standard response time is 20-30 minutes.

However, please note that this time may be delayed due to unforeseen circumstances such as traffic, weather conditions or other emergencies.

Our team of experts is always ready to respond to any emergency, and we will do our best to reach your property as soon as possible.

Our goal is to provide fast and efficient service to minimize any potential damage or disruption.

Rest assured that our team is well-equipped and trained to handle any situation that may arise, and we will do everything in our power to respond to your emergency as quickly as possible.

Can you remote monitor cameras?

Yes, we can provide remote monitoring for cameras.

Guardian Edge offers state-of-the-art CCTV systems that can be accessed remotely, giving you the ability to monitor your property from anywhere, at any time.

Our CCTV systems are equipped with advanced features such as remote access, real-time monitoring, and cloud storage, which allow you to keep an eye on your property even when you’re away.

Our team of experts will work with you to design and install a CCTV system that meets your specific needs and provides the best possible protection for your property.

With our remote monitoring service, you can have peace of mind knowing that your property is always being monitored and protected.

Why should I choose Guardian Edge?

You should choose Guardian Edge because we are dedicated to providing professional, reliable and cost-effective security solutions for your property.

We understand that every property and security need is unique, that’s why we offer a wide range of services to ensure that our clients receive the best possible solution for their property.

Our team of experts is highly trained and experienced in their respective fields, ensuring that your property is in safe hands.

We pride ourselves on providing transparent and competitive pricing, so you can be sure that you are getting the best value for your money.

Additionally, our alarm response team is available 24/7 to ensure that any potential threats are dealt with quickly and efficiently. Trust Guardian Edge to keep your property safe and secure.

How many guards for an event?

The number of guards needed for an event depends on the size and nature of the event.

At Guardian Edge, we conduct a thorough assessment of your event to determine the appropriate number of guards needed to ensure the safety and security of your guests.

Factors such as the number of attendees, location of the event, and any potential security risks are taken into consideration when determining the number of guards needed.

We have a team of experienced and highly-trained security guards who are equipped to handle any situation that may arise during your event.

Our goal is to provide a safe and secure environment for your guests, so you can focus on enjoying your event.

Contact us today to schedule a consultation and get a detailed quote for our event security services.

Are you available at short notice?

Yes, Guardian Edge is available at short notice to ensure the safety and security of your property.

Our team of experts is dedicated to providing fast and efficient service, so you can trust that we will be there when you need us.

Whether it’s an emergency repair, an upgrade, or an unexpected threat, we are always ready to respond.

Our 24/7 alarm response team is always on call to ensure that any potential threats are dealt with quickly and efficiently, providing you with peace of mind.

Contact us today and let us know your security needs, we will be there to help you as soon as possible.

Do you have experience in Event Security?

Yes, Guardian Edge has extensive experience in event security.

We understand that event security is about more than just keeping guests safe, it’s about creating a pleasant and secure environment that guests can enjoy.

Our team of experts has the knowledge and experience to provide the best security solutions for your event, whether it’s a small private function or a large-scale public event.

We offer a wide range of event security services, including crowd control, security personnel, CCTV monitoring and alarm response.

We work closely with event organizers to ensure that our security solutions are tailored to meet the specific needs of your event.

Trust Guardian Edge to keep your guests safe and ensure that your event runs smoothly.

What is Keyholding?

Keyholding is a service that involves a trained security professional holding a set of keys to a property, typically a business or commercial property, and being responsible for responding to any security or emergency situations that may occur on the property.

The keyholder will be responsible for responding to alarms and other security-related issues, such as lockouts or break-ins, and will be able to gain entry to the property quickly and efficiently.

This service is particularly useful for businesses that operate outside of normal working hours, such as retail stores or office buildings, as it provides peace of mind knowing that your property is being monitored and protected even when you are not there.

Guardian Edge’s keyholding service also includes regular inspections of the property to ensure its safety and security, as well as a detailed report of any incidents that occurred during our visit.

What if I don’t use a Keyholder?

If you do not use a Keyholder, the police response will be withdrawn as per the guidelines set by the National Police Chiefs’ Council (NPCC).

The NPCC recommends that all properties have a designated Keyholder who can respond to any alarm activations within a reasonable time frame. This ensures that any potential threats are dealt with quickly and efficiently, preventing any damage or loss.

Without a Keyholder, the police will not respond to any alarm activations, which puts your property at risk.

Guardian Edge offers a keyholding service to ensure that your property is protected at all times, and in case of any emergency, our team will respond quickly.

Contact us today to learn more about our keyholding services and how we can help protect your property.

Will you withdraw service if I have false alarms ?

At Guardian Edge, we understand the importance of reliable and accurate alarm systems. However, in the case of false alarms, we will not withdraw our service.

We will only withdraw service in the instance of three false alarms on the same sensor within a given period.

We understand that false alarms can happen due to various reasons and our team of experts will work with you to identify the cause and correct it.

We will also provide you with advice and training on how to prevent false alarms in the future.

Our goal is to provide the best security solutions and services to our clients, and we will always strive to find a solution that works for you.

Why should I use mobile patrols?

Mobile patrols are a great way to improve security in a variety of settings.

They offer a cost-effective solution to providing a visible presence, deterring crime and vandalism, and responding quickly to any security breaches.

Mobile patrols are particularly beneficial for businesses that are located in remote or rural areas, or those that require 24-hour security coverage.

Additionally, mobile patrols can help to provide peace of mind and assurance to employees, customers, and members of the public.

Can you supply warning boards and stickers?

Yes, Guardian Edge can supply warning boards and stickers for your property or site.

Our warning boards and stickers serve as a visual deterrent against unauthorized access to your property or site.

We offer a variety of options including signs and decals that can be customized to your specifications.

Please contact us for more information.

Can you secure Vacant Property?

Yes, at Guardian Edge, we have the expertise and experience to secure vacant properties.

Our team of experts is well-trained and equipped to provide professional and reliable security solutions for vacant properties, including boarding up windows and doors, providing temporary security measures, and regular inspections to inspect for criminal damage and preventive/reactive maintenance.

Contact us today to schedule a free consultation and receive a quote for your vacant property security needs.

Our team will work with you to design a customized solution that meets the specific needs of your property, and ensure that your property is protected by our professional security services.

Do you provide property maintenance?

Yes, at Guardian Edge, we provide property maintenance services to ensure that your property is well-maintained and protected against potential threats.

Our team of experts is well-trained and equipped to provide professional and reliable property maintenance services, including regular inspections, preventive and reactive maintenance, and repairs to keep your property in good condition.

Our team has the expertise and experience to handle a wide range of maintenance tasks, including electrical, plumbing, and HVAC repairs, as well as landscaping and general cleaning.

Contact us today to schedule a free consultation and receive a quote for your property maintenance needs.

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